General Outsourcing Literature

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Allen, P. (2009) The Future of Offshoring following the Global Recession. Presentation at the Shared Services Outsourcing Network Conference, available online at http://www.ssonetwork.com/interviews.aspx?id=4322&fid=224 last accessed 17th April, 2009.

Beaumont, N. (2006) Service level agreements: An essential aspect of outsourcing. The Service Industries Journal, vol.26-4, 381-395.

Bhatnagar, R. (2008) Outsourcing: Where does China stand today? NOA publication. Bravard, JL and Morgan, R (2006). Smarter Outsourcing, FT Prentice Hall.

Carmel, E. & Abb ott, P. (2007) Why ‘Nearshore’ Means That Distance Matters, Communications of the ACM, Vol. 50, No. 10, New York, USA.

Chiu, S. & Peng, J. (2008) The relationship between psychological contract breach and employee deviance: The moderating role of hostile attributional style. Journal of Vocational Behaviour, 73, 426-433.

Coyle-Shapiro, J. & Morrow, P. (2006) Organizational and client commitment among contracted employees. Journal of Vocational Behavior, 68, 416-431.

Coyle-Shapiro, J., Morrow, P. & Kessler, I. (2006) Serving two organizations: exploring the employment relationship of contracted employees. Human Resource Management, 45 (4), 561-583.

Daugherty, B. & Dickins, D. (2009) Offshoring the Independent Audit Function, CPA Journal, Jan 79-1, 60-65.

Deloitte (2005) Calling a Change in the Outsourcing Market. April.

Dornier, R. Ernst, M. Fender, P. Kouvelis, (1998) Global Operations and Logistics - Text and cases, John Wiley & Sons, Inc. New York, USA.

Donada, C. & Nogatchewsky, G. (2009) Emotions in outsourcing. An empirical study in the hotel industry. International Journal of Hospitality Management, 28, 367-373.

Dueck, P. (1999) Managing the Outsourcing Lifecycle. Gartner Group.

Earle, B., Madek, G.A. & Madek, C. (2007) A finger in the Dike? An examination of the efficacy of state and federal attempts to use law to stem outsourcing. Northwestern journal of International Law and Business, 89-123.

Flinders, K. (2008) CIO’s confront outsourcing dilemma as recession looms. Computer Weekly, 21-27 October, 9.

Handy, C. (1995) ‘Trust and the Virtual Organization’, Harvard Business Review, May-June.

Harland, C., Knight, L., Lamming, R and Walker, H (2005). Outsourcing: assessing the risks and benefits for organisations, sectors and nations, International Journal of Operations and Production Management, Vol. 25, No.9, pp 831-850.

Harris, I., Parker, A., Le Quoc, K. & Takahashi, S. (2005) The IT Outsourcing Satisfaction Paradox: Delivering to SLA’s is not enough. Forrester research, December 15.

Hart, M. (2008) Outsourcing: Here to stay, Health Service Executive, 2-3, 61

Kortmann, C. (2007) Insourcing in the finance industry, in Ruth Taplin (ed) Outsourcing and Human Resource Management: An International Survey. Abingdon: Routledge.

KPMG (2006) Asian Outsourcing: The next wave, KPMG and the Economist Intelligence Unit, November.

Lander, C. M. Purvis, R. L.. McCray G. E and Leight, W. (2004). Trust-building mechanisms utilized in outsourced IS development projects: a case study, Information & Management, 41, 509–28.

Lankford, W and Parsa, F. (1999). Outsourcing: a primer, Management Decision, 37/4, pp. 310-316.

Logan, M.S. (2000) Using Agency Theory to design successful outsourcing relationships. International Journal of Logistics Management, 11-2, 21-32.

Logan, M.S., Faught, K. & Ganster, D.C. (2004) Outsourcing a satisfied and committed workforce: a trucking industry case study. International Journal of Human Resource Management, 15:1, 147-162.

Lucas, R. Maturing outsourcing market – impact on the suppliers and sourcing advisory markets. Everest Group, 1-3,

Manning, S., Massini, S. & Lewin, A.Y. (2008) A dynamic perspective on next-generation offshoring: The global sourcing of science and engineering talent. Academy of Management Perspectives, 35-54.

McCarthy, E. (1996), To outsource or not to outsource – what’s right for you? Pension Management, Vol. 32, No.4, pp. 12-17

McIvor, R (2000), A practical framework for understanding the outsourcing process, Supply Chain Management: An International Journal, Vol.5, No 1, pp. 22-36.

Metters, R. (2008) A case study of national culture and offshoring services. International Journal of Operations & Production Management, Vol. 28-8, 727-747.

Moncarz, R.J., Wolf, M.G. & Wright, B. (2008) Service-providing occupations, offshoring, and the labor market. Monthly Labor Review. December, 71-86.

Morgan, R.E.C. and Morgan, S.J. (2007) The Outsourcing Lifecycle, in Ruth Taplin (Ed.) Outsourcing and HRM: an International Survey. Abingdon: Routledge.

Morgan, S.J. (2008) The Psychological Impact of Outsourcing Transfers. The Outsourcing Project, Volume 5, 14-16 see also www.cxoeurope.com.

Morgan, S. J. (2007) Employee engagement in outsourcing. In Ruth Taplin (Ed.) Outsourcing and HRM an International Survey. Abingdon: Routledge.

Mullins, R (1989), Managing the outsourced enterprise, Journal of Business Strategy, Vol17, Issue 4, pp.28-36.

Poppo, Laura, Zenger Todd, (1999) Testing Alternative Theories of the Firm: Transaction Cost, Knowledge-Based, and Measurement Explanations for Make-or-Buy Decisions in Information Services, Strategic Management Journal, 19, 853-877.

Prahalad, C and Hamel, G (1990), The core competencies of the corporation, Harvard Business Review, no.3, pp. 79-91.

Skinner, W (1969), Manufacturing – missing link in corporate strategy, Harvard Business Review, May-June, pp. 136-145.

Swabey, P. (2008) Foreign Affairs: Understanding cultural differences is vital for successful offshore outsourcing. Information Age, August. 25-27.

Teece, D (1986), Profiting from technological innovation: implications for integration, collaboration, licensing and public policy, Research Policy, Vol. 15, pp. 285-305.

Tholons (2009) Top 10 Trends in Services Globalization 2009. Outsourced Logistics, Jan/Feb, 12-14. Useem, M., and Harder, J. (2000). Leading Laterally in Company Outsourcing. Sloan Management Review, Winter, 25-36.

Whitaker, J. Krishnan, M.S. & Fornell, C. (2008) How Offshore Outsourcing Affects Customer Satisfaction. Wall Street Journal, vol. 252, 5.

Willcocks, L., Griffiths,C. & Kotlarsky, J. (2009) Beyond BRIC, Offshoring in non-BRIK countries: Egypt, a New Growth Market. LSE Outsourcing Unit Report, January. LSE Publications.

Willcocks, L., Hindle, J., Feeny, D. & Lacity, M. (2004) IT and Business Process Outsourcing: The knowledge potential. Information Systems Management, Summer, 7-15.

Wilmott, J. (2009) BPO Market Development. BPO Index, January. Nelson Hall.