Management Practice
Diversity at work the best practice of managing
Diversity at work The business case for being positive about diversity and equality at work is not just legal and financial; it is also closely linked to looking after your customers and your staff. Although
Remote working staff and how to manage them #remoteworking
Remote/virtual staff must clearly understand why they exist and be able to translate their purpose into actions. Research suggests greatest problem for staff and managers is still communication. Managers must become results oriented, shift from being a controller to a leader or coach. Need to develop specialised communication and planning skills, including the ability to communicate well electronically.
SERVQUAL test for service management
When determining whether service delivery is meeting service expectations, it is useful to seek the views of the actual service users. One tool that we are making available on this site to assess outsource service quality is the OUTSOURCE SERVQUAL (or OUTSERVQUAL). This is a new approach available exclusively from this site as a service to the community. OUTSERVQUAL (Service Quality) is a self-administered questionnaire designed to measure how customers view/judge the service quality of suppliers and is based on the SERVQUAL approach by Parasuraman. Parasuraman et al (1994) defined service quality as the degree of discrepancy between customers’ normative expectations for the service and their perceptions of the actual service performance.
Forecasting Lumpy Demand #supply-chain #logistics
Lumpy demand – managing highly variable demand Lumpy demand is a feature in a product or service I can make a demand forecast ‘unforecastable’. This is a particular problem in spare parts logistics or in
Smart Manufacturing Driving Higher Levels of Flexibility and Productivity
Article By : Maurice O’Brien, Analog Devices Inc. in EE Times Asia Intelligent motion control is the core building block of smart manufacturing, enabling highly flexible and efficient manufacturing. How is the electronics industry helping
Acquisition of Boston Dynamics by Hyundai Motor Group
BOSTON, SEOUL, South Korea and TOKYO, June 21, 2021 /PRNewswire/ — Hyundai Motor Group (the Group), Boston Dynamics, Inc. and SoftBank Group Corp. (SoftBank), today announced the completion of the Group’s acquisition of a controlling interest in Boston Dynamics from SoftBank,
Good customer service what it is and how can I check it?
What is Good Customer Service? Good client service can mean different things to different people. However overall one would hope to find the following: Staff remain professional and behave ethically, fairly, and without bias. Clients
What is a core competence and how can it be recognised?
A core competency can take various forms, including technical/subject matter know-how or a particular business process. It can also be the possession of a key resource such as close relationships with customers and other suppliers in the value chain. An important aspect of a core competence is its embedded nature in the organisation’s activities – true core competences are difficult to extract from an organisation in a simplistic way.
The digital evolution of outsourcing
The digital revolution hasn’t just broadened the reach of the global economy, it has extended the very boundaries of the firm. Outsourcing has become second nature to most companies, which today partner with specialists in
